Technology changes just how we work, live our lives, and have fun. Technology can empower businesses with improvements in productivity, faster development and production cycles, superior decision making by employees, and enhanced customer service. But deriving these benefits from incorporating new technology is not necessarily a clean process. Technology is often, at first, disruptive before it becomes empowering.

Even though the ideas developed in this information may have general applicability, they are mainly meant to relate with the incorporation of new information and communications technologies into business processes. Information technologies involve computers and their peripheral equipment as well as the data flow across local area networks. Communications involve any voice and video activity including the telephone system and related equipment as well as the communications pathways creating the wide area networks.

Technology Changes Business Processes

Every action conducted within a business is part of one process or another. Sometimes the processes are typically defined and readily observable, as in the trail of a purchase order. At other times, the process is not clear but nevertheless it still exists even though by default.

New technologies are introduced into business to:

  • Accelerate existing processes
  • Extend the capabilities of existing processes
  • Change the processes

In changing the processes, the brand new technologies will often allow new methods for conducting business that have been not previously possible.

Other than simply speeding up existing processes, new technologies is going to be disruptive when first introduced.This results from having to improve patterns of behavior and/or relationships with others. When disruption occurs, productivity often suffers at first, until such time as the brand new processes become as familiar as the old ones. Now, hopefully, the target has been achieved of reaching an increased degree of productivity compared to level at which it started prior to the introduction of the brand new technology.

Therefore a standard cycle that happens with the introduction of new technologies includes:

  • Disruption
  • Lower productivity, and, finally,
  • A higher plateau of productivity compared to starting place

The most obvious goals for introducing new technologies are to:

  • Minimize the disruption
  • Minimize enough time it takes to improve productivity
  • Maximize the gain in productivity

In achieving these goals it is effective to comprehend the:

  • Context in that the processes operate, that is, who is going to be impacted by changes in the particular processes affected
  • Democratizing potential of technology
  • Forms of people that will react in different methods to new technologies

The processes by which an organization operates and the introduction of new technologies don’t exist in isolation.Both of these exist in just a context that could be an integral part of and affect

  • The social relationships in a organization and possibly with companies with whom you conduct business
  • Political (power) structures in a organization
  • How individuals view themselves and their abilities

Technology can be democratizing. When it is used to create and disseminate information useful to the mission and goals of the company, it can be a great equalizer between “levels” of management and staff. The key word is “disseminate.” technology If use of the information is decentralized, and easy communication of the information is allowed, then “front line” workers can improve the amount and quality of decisions they make without having to involve layers of management.

Forms of People from a Technology Perspective

From a perspective of introducing new technology into your company, you might find it helpful to comprehend the following four kinds of people:

  • Innovators/embracers
  • Enthusiasts
  • Acceptors
  • Naysayers

Innovators/embracers will investigate new technologies on the own. They will sometimes be beneficial to introducing new technologies that could otherwise not need been proven to the company. They will sometimes be a “thorn” in pushing for new technologies they believe is going to be useful (or just “neat” to have) but do unfit the company’s agenda or objectives. These folks will embrace new technologies when introduced by others, will often be the first ones to totally incorporate and utilize it, and could help others to totally utilize new technologies.

Enthusiasts encourage new technology enthusiastically. They won’t usually seek it out but is going to be eager to include it within their processes where appropriate. As a result of the openness, they’ll often readily learn to use the new technology and are often useful in assisting others through the training process.